FAQ - check-in a hotel in China


Category: hotel


Question: What time can I check-in and check-out the hotel?

General check-in and check-out times may vary according to hotel. In general they are: Check-in time:  from 12.00 am (midday). Check-out time: before 12.00 am (midday). Early check-in and late check-out are subject to availability and individual hotel policy.  Some of the downtown hotels ask passengers to check in not early than 2.00 p.m. in the peak season.


Exress check-in service
We have long-term good relationship with some 5 star hotels in major Chinese cities and vacation destinations, for our incentive programs or VIP clients, our tour guide will go get the room key before airport pickup, you will go directly to your room when you arrive the hotel, all registration work will be completed by your tour guide.


Late check-out service
If your departure flight is at night, you might need to fresh up after a full day sightseeing, ask your tour guide to arrange one day prior. The hotel needs to check the detail informations of the expect in-coming passengers on that day, check the arrival time and flight of passengers, assiagn your room to a new passenger who arrives late on that day. The house keeping office also need to change the shift of working hours for room cleaning. Lots of works! Only an expereinced travel agent like China Discover knows how to focus on details of our service quality.



Question: Is the Hotel staff able to speak english?

In the 4- to 5-star hotels the staff is well trained in speaking English, especially at the reception. These upper class hotels also provide an English description of the hotel in your room.

In the big Chinese cities also the staff of 3-star hotels is able to speak English.

In smaller cities they speak only simple English.

If you face some communication problems during your stay, please contact the assistant manager in the lobby or our local tour guide first.

If they can also not help you, please do not hesitate to contact the staff of Sinoway Travel directly. We will offer a contact list for every client who has booked our service.



Question: For safety, what should we pay special attension of staying in a hotel?

1. Check to see where the emergency exits are and familiarize yourself with the hotel emergency evacuation plans. Do this immediately.

2. Do not open the door for unexpected visitors.

3. Before going to bed, make sure that the deadbolt on the door is locked and all sliding doors or windows are locked and secured.


Question: How to use the hotel name card?

Bring a card with the hotel address and phone number on it (separate from the key) when you leave for the day. I recommend this in case you get lost or find yourself too far away from the hotel to walk back and have to take a cab, you can just show the driver the card, and he will know where to take you.


We also highly recommend you to ask our tour guide to write his/her cellphome number on this card.  Every passenger has been asked to take the contact information of our offices in every Chinese city all the time.


More questions: Do we have English TV programs in Chinese hotels?

More Questions and Answers


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