Dear Bobby,
Our guests has enjoyed themselves despite the bad weather.

The bus driver, Mr Tian, is very polite and the bus used is clean. You may want to check with frank on this new transport operator. He has put in extra effort to maintain the bus which is commendable.

The guide, Gladys Bao, is very knowledgeable and made the whole group entertained throughout. However, the guide has went overboard by selling day optional programme without consulting me. This will put both your company and my company in bad reputation cos we sell the tour to our guest as a private photography tour.